PHONE ORDERS – TOLL FREE: 800-626-6653. DME’s Customer Service Dept. operates Monday through Friday from 8 a.m. to 6:30 p.m. E.S.T. Calls can be made from anywhere in the continental U.S. and Puerto Rico (Puerto Rico: use “137” prefix instead of “1”). Our Customer Service Representatives will be happy to answer your questions on DME products or services, provide on-the-spot feedback on product availability and shipping details, or take any messages you wish relayed to your local DME sales, manufacturing or technical service representatives.
Online Orders - can be placed with or without a DME account
- Faster checkout
- Immediate confirmation orders automatically
- Track your order
- View order status
- Create a list of frequently used items
- Free ground freight on orders over $50.00 for registered DME accounts
MAIL ORDERS: If you prefer to order by mail, please address your order to:
DME Company, 29111 Stephenson Highway, Madison Heights, Michigan 48071-2330
ATTN: Customer Service Dept.
FAX: You may fax your order to:
DME Customer Service 248-544-5113 • 888-808-4363
CHECKS OR MONEY ORDERS: When paying invoices by check or money order, please make payable to DME Company. Include remittance copy of invoice and mail to:
- DME Company LLC, Department Lock Box 774867, 4867 Solutions Center, Chicago, IL 60677-4008
VISA, MASTERCARD AND AMERICAN EXPRESS ORDERS: We gladly accept these major credit cards for every type of transaction. Orders placed online with a credit card, by registered DME accounts recieve free freight on all small pacel shipments. How to become an online registered DME account.
WALK-IN ORDERS, PICK-UPS AND RETURNS: If desired, ordered products in stock at your nearest DME Service Center can be picked up rather than shipped. Walk-in orders at Service Center locations can also be processed while you wait. Products being returned for repair or exchange should be processed through Customer Service prior to being returned.
SPECIAL MACHINING SERVICES: Prints for quotation on special machining work can be sent by EDI to firstname.lastname@example.org or mailed to the Estimating Department of the DME manufacturing location nearest you. Call our toll-free number to clarify location which serves your area.
Estimating locations are:
- 70 East Hillis Street, Youngwood, Pa 15697, FAX: 724-925-2424
- 1117 Fairplains Street, Greenville, MI 48838, Tel. 616-754-4601, FAX: 616-225-3924
- 3275 Deziel Drive, Windsor, Ont N8W 5A5, Tel. 519-948-5001, FAX: 519-948-4652
Please add “DME Company” and “Attn: Estimating Dept.” to above addresses when mailing prints. To obtain prices and delivery on special mold base orders or to check status of special work in progress please contact Customer Service.
PHONE ORDERS: Contact our Mississauga, Ontario office at 800-387-6600, FAX: 800-461-9965.
MAIL ORDERS: Send to: DME Company Ltd., 6210 Northwest Drive, Mississauga, Ontario L4V 1J6.
CHECK OR MONEY ORDERS: Make payable to DME Company Ltd. Include remittance copy of invoice and mail to Mississauga address above.
WALK-IN ORDERS, PICK-UPS, RETURNS, AND SPECIAL MACHINING: Contact our Mississauga office.