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U.S. 800-626-6653


Canada 800-387-6600



Hot Runner Warranty

DME Hot Runner Systems and Temperature Controllers are warranted pursuant to DME Company’s standard terms and conditions (see page 5) for

the time periods set forth below. The warranty (i)

covers items sold and shipped [supplied in accordance with orders placed by the customer with DME on or after

JULY 1, 2003],


applies only to the original DME customer and,


is not transferable to subsequent owners of the product except as specifically set forth herein

(see Transferability below for conditions).




DME Hot One Hot Halves

(plates designed, machined & assembled by DME,

excluding Electrical Parts


Plastic leakage, due to manufacturing defect, within hot

runner plates covered for Two (2) years;

excluding Gate


Stellar Hot Runner Hot Halves

(plates designed, machined & assembled by DME,

excluding Electrical Parts


Plastic leakage, due to manufacturing defect, within hot

runner plates covered for Two (2) years;

excluding Gate


DME Hot One and Stellar Manifold and Components

(neither plates nor assembly supplied by DME,

excluding Electrical Parts


One (1) year

DME Electrical Parts

(all heaters and thermocouples)

One (1) year

DME Mold Controls

(Temperature, Valve Gate & Cavity Pressure Controls,

excluding Fuses & Triacs


Two (2) years

Replacement or repair will be made at the election of DME; implemented at a DME facility and/or by shipment of replacement parts to the customer for

installation and/or return of defective parts to DME for repair.


This warranty may be transferred by the original DME Customer to a subsequent owner of the product

if all of the following conditions exist:

(i) the original

DME Customer purchased the product for purposes of re-sale or other immediate transfer and DME was made aware of these purposes at the time of

purchase in writing, (ii) within thirty (30) days from the date of invoice, DME is notified in writing of the transfer and provided with the name of the new

owner (hereafter “Transferee”), the contact person of the Transferee and the Transferee’s address.


• Normal wear of the system and components including, but not limited to: Nozzle Tips, Nozzle Seal Rings, and Electrical connectors

• Damage to the critical seal-off areas on the manifold, nozzle bodies, or in the mating cavities or cavity inserts

caused by improper assembly, operation, disassembly and maintenance

• Wear or damage resulting from corrosion or processing of abrasive/aggressive resins

• Damage due to failure to follow recommended operation and maintenance procedures specified in the DME Hot Runner Manual,

Hot Runner Nameplate, Service Bulletins, User Manuals or failure to follow standard industry operation and maintenance procedure

• Damage caused by abuse, neglect, and failure to adhere to DME instructions and operational recommendations

• Damage caused by improper installation, operation and maintenance

• Damage resulting from modifications to the product or component parts, abuse or neglect

• Failure caused by modifications made to the product without the prior written approval of DME

• Damage resulting from operation of products at injection pressures greater than 20,000 psi (1360 bar) on 250, 375, and

625 Series, and Stellar Systems; unless specifically designed and manufactured for higher

pressure applications in agreement with manufacturer

• Damage or failure caused by the product’s inability to perform as a component of a system design not supplied by DME

• Operator absence or operator error

• Operator maintenance and training capability

• Electrical interruptions

• Events beyond the control of DME

• Errors or actions by a third party

• Non-compliance with local laws, codes, ordinances or regulations codes or bylaws unless DME is informed of them

by our customer at the time of order placement

DME Company

29111 Stephenson Highway, Madison Heights, MI 48071

Tel. 248/398-6000  


FAX 248/544-5113