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U.S. 800-626-6653


Canada 800-387-6600



Customer Commitment

Applications Engineering

Is there a hot runner application on your wish list that

you don’t see here? DME can help. Our design and

applications engineering group consists of professional

engineers and experienced designers. Once you provide

the information necessary for proper application design

and analysis, the DME applications engineering team

will go to work diligently analyzing, designing and

manufacturing a hot runner system that will best suit

your needs and requirements.

Technical Service

DME is proud to say that it is an industry model for

technical service coverage and response. The DME

technical service department covers the entire United

States and Canada, with additional service representatives

in Europe, Asia and throughout the world. Because

DME knows you need assistance starting, operating,

and maintaining hot runner systems it has made a

great effort to strategically staff a Technical Service

Department that is responsible for the success of

DME’s molding systems.

Field Sales and Customer Service

When you need a knowledgeable person to help you order

parts and components, DME has you covered. Our direct

field sales force puts a local sales representative in your

area. One who understands your business and can offer

valuable assistance in helping you select the molding

system best suited to your application and your budget.

In addition, DME provides a customer service department

that has been extensively trained on all of DME’s

products and systems, making it easier for you to order

and have your questions answered. We can provide you

price and delivery information on all DME items quickly and


To take advantage of any or all of these services, or if

you have any questions, problems, or ideas please call

DME at:


800-626-6653 (U.S.)


800-387-6600 (Canada)

Part prints or system design prints may be sent in the

following ways:



248-544-5707 (U.S.) fax


905-677-5280 (Canada) fax

DME offers you a wide range of services from

component selection to on-site system installation.

Our ever-growing list of services include the ability to:


Analyze the best system to fit your needs


Assist in system design


Perform computerized system analysis and resin

qualification before any metal is cut


Marry your system to the mold base, plates and

components required


Provide quotations for and perform all of the special

machining required


Assemble and wire the system


Check mechanical fit of all components and perform

electrical load testing


Assist with system start-up and maintenance

All of which gives you ... more time to concentrate on

cavities and cores!